Returns policyUpdated 3 months ago

Can I return a product for a refund? 

Yes, EZTest guarantees to refund any unused item you are not totally happy with. 

In accordance with our Returns & Refunds Policy, please notify us before you send goods back to us. Because returned goods are the responsibility of the customer until they reach us, they should be returned with a recorded delivery service - we will not be responsible for returns lost in the post. 

Goods must be: 
1. Returned within 7 days of receipt of your order. 
2. Unused and in their original packaging. 
3. Accompanied by your name and order number 

Returns & Refunds Policy 

To give you complete peace of mind when shopping with us, we guarantee to refund any item you are not totally happy with, if returned in accordance with our Returns & Refunds Policy. 

Please make sure your delivery address is correct and completed in full before submitting your order. IF your order is returned to our office we will be happy to re-send it. If your order is NOT returned to our office we take no responsibility and we will not be able to re-send it free of charge under any circumstances. 

Returns 

Please note, we are happy to assist you with any queries about your order within 90 days from the date when the order is sent. 

Should you wish to return purchased goods for any reason, you need to contact us first by phone, e-mail, or through our customer service portal to confirm your return, within 14 days of receipt of your order. Any goods sent back without prior consent from EZTest will be sent back at your cost. 

Returned goods must be new, unused, and in their original packaging. 

Once you have confirmed your return with us, please send the items to our postal address. All returns are the responsibility of the customer until they reach us.